Transcript page
Concierge
Transcript page with commercial dialogue examples, explicit boundaries, and tracked human handoff.
What concierge does and does not do
Public chat handles orientation and pre-handoff structure. Operational actions stay with the team.
- No access to internal systems
- No sensitive-data processing in public flow
- No deploy or live production changes
Three core dialogues with operational notes
Conversation stays natural while decision logic stays commercial and safe.
Lead asks about pricing
Lead: How much does it cost to start with Terra Mia for a boutique hotel?
Concierge: We use three paths. Discovery (Pilot) validates fit in weeks, Starter–Premium delivers a sellable 2-language site, Cura del sito (Base/Plus/Studio) extends growth through a quarterly roadmap. If you want, we can align scope in a call.
- No invented pricing in public chat
- Commercial path made explicit
- Direct human handoff offered
Guest asks about availability
Guest: Do you have availability for two people this weekend?
Concierge: I can guide your booking request with dates, guests, and preferences so the team receives a complete handoff. Want to start now?
- No automatic booking confirmation
- Structured context capture
- Escalation to human team
Client asks for a change
Client: I want to change the offers section and the home-page tone.
Concierge: I can log the request with objective and expected impact. The team then reviews priority, timing, and next step with you.
- No automatic execution
- Request tracked with context
- Final decision under human review